HELP DESK SUPPORT

 

Lockwood Moore employs top-notch Help desk support specialists! They are the go-to people for providing technical assistance and support related to computer systems, hardware, software, and office technology issues. We will address your system and user issues in a timely and professional manner. Here is why:

A Real Desire to Help People

 

Our help desk staff has a positive and optimistic approach to problem-solving. We work with a passion and a collaborative team spirit. Try us out and see for yourself!

Knowledgeable and Experienced Help Desk Staff

 

Lockwood Moore has more than 4 decades of experience providing office technology solutions. We provide a wide range of technology products and software solutions for many different office environments. We have experience with just about every type of office technology on the market. Frankly, there is not much we don’t know about office information technology.

Top-Rated Professionalism

 

We are committed to our profession, and after decades in business, we are confident in our abilities. We hold responsibility and dependability, honesty and ethics in high regard. The staff and management at Lockwood Moore strive to maintain a professional appearance and presence in the community. This is professionalism!

Analytical and Process-Oriented Help Desk Approach

 

We have detective like trouble-shooting skills: it is our talent. We cannot help ourselves. 🙂

Top of the Line

Customer service is always key. Our business and job sites are fitted with Lockwood Moore’s top of the line printers and copiers necessary to do our job. Their IT Department is knowledgeable and comes out to our site immediately to fix any issues that may arise. Lockwood Moore’s been serving Reno for over 45 years. Give them a try!

Patty Pauletto
KG Walters Construction

Lockwood Moore
2021-03-20T10:11:28-07:00

Patty Pauletto
KG Walters Construction

Customer service is always key. Our business and job sites are fitted with Lockwood Moore’s top of the line printers and copiers necessary to do our job. Their IT Department is knowledgeable and comes out to our site immediately to fix any issues that may arise. Lockwood Moore’s been serving Reno for over 45 years. Give them a try!

“If You Want A PARTNER Who Takes The Time To Understand Your Needs Call Lockwood Moore.”

Our company’s needs and timelines are constantly changing. Lockwood Moore is not just a solutions provider—they take the time to understand our direction and underlying requirements then adapt their response to anticipate and deliver on our needs. Couple that with the pricing and products Lockwood Moore offers, you get a great working relationship. If you want a partner to make your business operations timely, efficient and cost-effective, call Lockwood Moore.

Robert J. Leonard
University Health Systems

Lockwood Moore
2020-10-19T12:33:23-07:00

Robert J. Leonard
University Health Systems

Our company’s needs and timelines are constantly changing. Lockwood Moore is not just a solutions provider—they take the time to understand our direction and underlying requirements then adapt their response to anticipate and deliver on our needs. Couple that with the pricing and products Lockwood Moore offers, you get a great working relationship. If you want a partner to make your business operations timely, efficient and cost-effective, call Lockwood Moore.

“Lockwood Moore Understands That My Profession Runs On Deadlines.”

I am frequently pressed for time and cannot afford to be without immediate access to court information, legal research, and filing websites. Lockwood Moore has never failed to fix my computer problems and keep me functional when I need it. I value this above all else in a computer services provider. If the most important thing to you is to stay up and running with a minimum of downtime, I highly recommend Lockwood Moore.

Carl M. Hebert
Attorney at Law

Lockwood Moore
2020-10-20T16:39:11-07:00

Carl M. Hebert
Attorney at Law

I am frequently pressed for time and cannot afford to be without immediate access to court information, legal research, and filing websites. Lockwood Moore has never failed to fix my computer problems and keep me functional when I need it. I value this above all else in a computer services provider. If the most important thing to you is to stay up and running with a minimum of downtime, I highly recommend Lockwood Moore.

“Hassles With Printer Issues Are Virtually Eliminated.”

Lockwood Moore’s timely response from quote to delivery to service leaves nothing to be desired. Hassles we experienced with prior vendors have been virtually eliminated with Lockwood Moore. The time we spent dealing with printer issues is now spent focused on our work. I am pleased with the experience and enjoy the seamless operation. The speed at which Lockwood Moore responds through all phases of business leaves me no reason to look anywhere else.
reid-wilson

Reid Wilson - Manager of
Manufacturing Engineering
Hamilton Company

Lockwood Moore
2020-10-19T12:47:06-07:00

Reid Wilson - Manager of
Manufacturing Engineering
Hamilton Company

reid-wilson
Lockwood Moore’s timely response from quote to delivery to service leaves nothing to be desired. Hassles we experienced with prior vendors have been virtually eliminated with Lockwood Moore. The time we spent dealing with printer issues is now spent focused on our work. I am pleased with the experience and enjoy the seamless operation. The speed at which Lockwood Moore responds through all phases of business leaves me no reason to look anywhere else.

“Lockwood Moore Will Help You Find The Right Copier And Make It Easy And Seamless.”

From selecting the right copier to financing and installation, the entire process is easy and seamless. Lockwood Moore is timely, knowledgeable, and responsive. I’ve had a great experience.

Janet Mourning
Tedesco Pacific Construction, Inc.

Lockwood Moore
2020-10-19T12:46:24-07:00

Janet Mourning
Tedesco Pacific Construction, Inc.

From selecting the right copier to financing and installation, the entire process is easy and seamless. Lockwood Moore is timely, knowledgeable, and responsive. I’ve had a great experience.

“Meeting Expectations”

We received the product and service we specified and the installation was prompt and seamless. Lockwood Moore provides very quick responses to our requests. I highly recommend Lockwood Moore for their top of the line, professional service.

Michael Dorn
Hamilton Company

Lockwood Moore
2020-10-20T16:39:37-07:00

Michael Dorn
Hamilton Company

We received the product and service we specified and the installation was prompt and seamless. Lockwood Moore provides very quick responses to our requests. I highly recommend Lockwood Moore for their top of the line, professional service.

I Never Feel Like I’m Left Alone With problems

It’s a throwback… rarely today do you find a local company that genuinely gets to know you. With Lockwood Moore, you are much more than a name and number.
This company has been around for a long time for a reason. Proactive relationship management is key. With past providers the experience was a very hands-off, minimal touch model. This caused a lot of frustration. Lockwood Moore is the opposite of that—I know who to call and I never feel like I’m left alone to deal with problems. I have confidence that they will always make things right.

I don’t have a moment’s hesitation about working with Lockwood Moore. I would tell any business don’t hesitate, jump in – you won’t regret it. They make things easy. Period.
Mathnasium

Carlo Dimaisip, Owner
Mathnasium of East Sparks

Lockwood Moore
2021-07-20T10:17:58-07:00

Carlo Dimaisip, Owner
Mathnasium of East Sparks

Mathnasium
It’s a throwback… rarely today do you find a local company that genuinely gets to know you. With Lockwood Moore, you are much more than a name and number. This company has been around for a long time for a reason. Proactive relationship management is key. With past providers the experience was a very hands-off, minimal touch model. This caused a lot of frustration. Lockwood Moore is the opposite of that—I know who to call and I never feel like I’m left alone to deal with problems. I have confidence that they will always make things right. I don’t have a moment’s hesitation about working with Lockwood Moore. I would tell any business don’t hesitate, jump in – you won’t regret it. They make things easy. Period.

This Team Goes Above And Beyond

Lockwood Moore gives us ultimate peace of mind. Our representative, Todd Rhoden, is knowledgeable, timely, and consistent making the process of changing office technology providers seamless. Todd puts us at ease and is in constant contact with us. The rest of the Lockwood Moore Team goes above and beyond to answer our questions solving any issues we have in a timely manner.

If you want to work with a company that responds quickly and steps in to help whenever asked, this is the company for you! Lockwood Moore is truly a pleasure to work with and I highly recommend them!

 
Archer Title & Escrow

Desiree Chapman LeLand, Owner
Archer Title and Escrow

Lockwood Moore
2021-07-20T09:49:59-07:00

Desiree Chapman LeLand, Owner
Archer Title and Escrow

Archer Title & Escrow
Lockwood Moore gives us ultimate peace of mind. Our representative, Todd Rhoden, is knowledgeable, timely, and consistent making the process of changing office technology providers seamless. Todd puts us at ease and is in constant contact with us. The rest of the Lockwood Moore Team goes above and beyond to answer our questions solving any issues we have in a timely manner. If you want to work with a company that responds quickly and steps in to help whenever asked, this is the company for you! Lockwood Moore is truly a pleasure to work with and I highly recommend them!  

Lockwood Moore is always there when we need them

Lockwood Moore knows us and consistently fulfills our ever-changing needs. We have temporary job sites in rural parts of the state that other companies “just could not accommodate.” It is nice to have service that you do not need to worry about. Our company is not just another number.

Whether we need service, technical support, a rental or the purchase of a new machine they have us covered! For anyone who is on the fence about choosing Lockwood Moore—DO IT!

Shelby Cooper
Colorado TBC

Lockwood Moore
2021-03-18T16:47:18-07:00

Shelby Cooper
Colorado TBC

Lockwood Moore knows us and consistently fulfills our ever-changing needs. We have temporary job sites in rural parts of the state that other companies “just could not accommodate.” It is nice to have service that you do not need to worry about. Our company is not just another number. Whether we need service, technical support, a rental or the purchase of a new machine they have us covered! For anyone who is on the fence about choosing Lockwood Moore—DO IT!

Great Company With A Great Team

Lockwood Moore allows us to concentrate on our business without having to take time out of our day to focus on technical issues. This makes us more efficient. Their customer service is top notch - they are professional, speedy and always handle support calls in a timely manner. Lockwood Moore is a great company with a great team. Using them as your office technology provider is a no-brainer.
Nick Meyers, Director of Operations

Nick Meyers, Director of Operations
Reno Local Food Group / Great Basin Brewery Company

Lockwood Moore
2024-04-17T14:34:44-07:00

Nick Meyers, Director of Operations
Reno Local Food Group / Great Basin Brewery Company

Nick Meyers, Director of Operations
Lockwood Moore allows us to concentrate on our business without having to take time out of our day to focus on technical issues. This makes us more efficient. Their customer service is top notch - they are professional, speedy and always handle support calls in a timely manner. Lockwood Moore is a great company with a great team. Using them as your office technology provider is a no-brainer.

Patient, Knowledgeable and Good Humored

Lockwood Moore knows what's going on in IT. They understand what we have in place and they update our systems to maintain a smooth use of it all. Lockwood Moore works well with both the older and younger people in our office. They help us to know what we need to know without discounting what we do not understand. They are patient, available, and have a good sense of humor (even when I end up asking a question for the 100th time).

Jennifer Adams
Neil Adams Construction Inc.

Lockwood Moore
2024-04-17T15:14:48-07:00

Jennifer Adams
Neil Adams Construction Inc.

Lockwood Moore knows what's going on in IT. They understand what we have in place and they update our systems to maintain a smooth use of it all. Lockwood Moore works well with both the older and younger people in our office. They help us to know what we need to know without discounting what we do not understand. They are patient, available, and have a good sense of humor (even when I end up asking a question for the 100th time).

“Lockwood Moore Is Invested In Providing The Best Customer Service They Can.”

Lockwood Moore’s employees are extremely knowledgeable and responsive to our needs. In particular, Harold Lambertson is always willing to help with advising us on technology. Mr. Moore personally comes by to check in on us to make sure we’re happy. We know we can call any time and receive prompt service.
mathew-sharp

Matthew Sharp
Law Office of Matthew L. Sharp

Lockwood Moore
2020-10-20T16:40:34-07:00

Matthew Sharp
Law Office of Matthew L. Sharp

mathew-sharp
Lockwood Moore’s employees are extremely knowledgeable and responsive to our needs. In particular, Harold Lambertson is always willing to help with advising us on technology. Mr. Moore personally comes by to check in on us to make sure we’re happy. We know we can call any time and receive prompt service.

The level of “I Care” from Lockwood Moore is hard to find.

Your service is outstanding! Everyone at Lockwood Moore has such a great attitude and your entire staff is a pleasure to work with. Whenever an issue comes up you are on it right away, keeping our down time to a minimum. Not having to worry about maintenance or ink consumption is a great benefit. Our costs are predictable which makes pricing jobs straightforward.
Samantha Conway, Division President & Founder

Samantha Conway, Division President & Founder
Udella / Battle Bot Store

Lockwood Moore
2024-04-17T15:03:31-07:00

Samantha Conway, Division President & Founder
Udella / Battle Bot Store

Samantha Conway, Division President & Founder
Your service is outstanding! Everyone at Lockwood Moore has such a great attitude and your entire staff is a pleasure to work with. Whenever an issue comes up you are on it right away, keeping our down time to a minimum. Not having to worry about maintenance or ink consumption is a great benefit. Our costs are predictable which makes pricing jobs straightforward.

“Very Responsive To Any Need I Have.”

In 2017, after going out for a competitive bid to lease a copier, I chose Lockwood Moore because of the pricing and positive experience I had with their representative. Lockwood Moore is able to receive meter readings automatically and anticipate when I’ll need new toner, which is covered under their low-cost maintenance contract. When I needed a larger copier/printer in 2020, I automatically called Lockwood Moore. I find Lockwood Moore to have excellent products and respond to any need I have.
sandy-stamates

Sandy Stamates
Executive Director
NAMI Northern Nevada

Lockwood Moore
2020-10-20T16:40:05-07:00

Sandy Stamates
Executive Director
NAMI Northern Nevada

sandy-stamates
In 2017, after going out for a competitive bid to lease a copier, I chose Lockwood Moore because of the pricing and positive experience I had with their representative. Lockwood Moore is able to receive meter readings automatically and anticipate when I’ll need new toner, which is covered under their low-cost maintenance contract. When I needed a larger copier/printer in 2020, I automatically called Lockwood Moore. I find Lockwood Moore to have excellent products and respond to any need I have.
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Lockwood Moore