(775) 323-9057
(916) 852-8250

Same day service Guarantee 

At Lockwood Moore, we understand that downtime is not an option. That’s why we proudly offer our Same Day Service Guarantee to keep your business running smoothly. If your office technology – printers, copiers, or IT solutions – needs urgent assistance, our expert technicians will be on-site the same business day.

our Promise to You:

  • Same Day Response:        Call before 12:00 Noon and we’ll be there the same business day.
  • Certified Technicians:       Our team is factory-trained and ready to service your tech needs.
  • Minimized Downtime:        Fast, reliable, and professional service to get you back to business.
  • No Additional Charges:     Our same-day service is part of our commitment to you – no hidden fees!

CALL NOW FOR SAME DAY SERVICE!

(775) 323-9057 ∣ (916) 852-8250

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Same Day Service Policy

ELIGIBILITY:
  • The Same Day Service Guarantee applies to customers with an active service agreement and one hour from service center.
  • Requests must be placed by 12:00 noon on a business day (Monday – Friday, excluding holidays).
  • Applies to printers, copiers, VoIP, surveillance systems, document management systems, and IT support services covered under our maintenance contracts.
SERVICE RESPONSE:
  • For eligible service requests received before the cut-off time, a certified technician will be dispatched the same business day.
  • If we fail to meet our guarantee, customers may receive a service discount or account credit.
EXCLUSIONS:
  • Parts availability may impact repair completion times.
  • Extreme weather, natural disasters, or other unforseen events may cause delays.
  • Custom IT solutions requiring extensive diagnostics may not be fully resolved on the same day, but will receive immediate attention.
HOW TO REQUEST SERVICE:
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