Same day service Guarantee
At Lockwood Moore, we understand that downtime is not an option. That’s why we proudly offer our Same Day Service Guarantee to keep your business running smoothly. If your office technology – printers, copiers, or IT solutions – needs urgent assistance, our expert technicians will be on-site the same business day.
our Promise to You:
- Same Day Response: Call before 12:00 Noon and we’ll be there the same business day.
- Certified Technicians: Our team is factory-trained and ready to service your tech needs.
- Minimized Downtime: Fast, reliable, and professional service to get you back to business.
- No Additional Charges: Our same-day service is part of our commitment to you – no hidden fees!
CALL NOW FOR SAME DAY SERVICE!
Same Day Service Policy
ELIGIBILITY:
- The Same Day Service Guarantee applies to customers with an active service agreement and one hour from service center.
- Requests must be placed by 12:00 noon on a business day (Monday – Friday, excluding holidays).
- Applies to printers, copiers, VoIP, surveillance systems, document management systems, and IT support services covered under our maintenance contracts.
SERVICE RESPONSE:
- For eligible service requests received before the cut-off time, a certified technician will be dispatched the same business day.
- If we fail to meet our guarantee, customers may receive a service discount or account credit.
EXCLUSIONS:
- Parts availability may impact repair completion times.
- Extreme weather, natural disasters, or other unforseen events may cause delays.
- Custom IT solutions requiring extensive diagnostics may not be fully resolved on the same day, but will receive immediate attention.
HOW TO REQUEST SERVICE:
- Call our dedicated support line RENO – (775) 323-9057 | SACRAMENTO – (916) 852-8250
- Email Lockwood Moore with a description of the issue.
- Submit a service request via our online Client Portal.
Keeping Companies Rolling
Holly Williams, Executive Assistant to CEO Mike Dawson
Prospect Education, LLC
Holly Williams, Executive Assistant to CEO Mike Dawson
Prospect Education, LLC
Straight Forward & Efficient
Vince Rossi, Broker/Owner
Ferrari Lund Real Estate
Vince Rossi, Broker/Owner
Ferrari Lund Real Estate
I can’t imagine being without their business services.

Connor Naisbitt, Director of Operations
Reno-Sparks Chamber of Commerce
Connor Naisbitt, Director of Operations
Reno-Sparks Chamber of Commerce

Great Company With A Great Team

Nick Meyers, Director of Operations
Reno Local Food Group / Great Basin Brewery Company
Nick Meyers, Director of Operations
Reno Local Food Group / Great Basin Brewery Company

They really care about their customer’s productivity, not just the bottom line.
Gary L. Manson, Esq.
Law Offices of Gary L. Manson
Gary L. Manson, Esq.
Law Offices of Gary L. Manson
I Never Feel Like I’m Left Alone With problems
This company has been around for a long time for a reason. Proactive relationship management is key. With past providers the experience was a very hands-off, minimal touch model. This caused a lot of frustration. Lockwood Moore is the opposite of that—I know who to call and I never feel like I’m left alone to deal with problems. I have confidence that they will always make things right.
I don’t have a moment’s hesitation about working with Lockwood Moore. I would tell any business don’t hesitate, jump in – you won’t regret it. They make things easy. Period.

Carlo Dimaisip, Owner
Mathnasium of East Sparks
Carlo Dimaisip, Owner
Mathnasium of East Sparks

This Team Goes Above And Beyond
If you want to work with a company that responds quickly and steps in to help whenever asked, this is the company for you! Lockwood Moore is truly a pleasure to work with and I highly recommend them!

Desiree Chapman LeLand, Owner
Archer Title and Escrow
Desiree Chapman LeLand, Owner
Archer Title and Escrow

An All Around Pleasure to do Business with.
Elle La Croix
Mt. Olive Care
Elle La Croix
Mt. Olive Care
The level of “I Care” from Lockwood Moore is hard to find.

Samantha Conway, Division President & Founder
Udella / Battle Bot Store
Samantha Conway, Division President & Founder
Udella / Battle Bot Store

Lockwood Moore has the FASTEST service

Ericka Carl, Project Administrator
Apollo Mechanical Contractors
Ericka Carl, Project Administrator
Apollo Mechanical Contractors

“Lockwood Moore Is Invested In Providing The Best Customer Service They Can.”

Matthew Sharp
Law Office of Matthew L. Sharp
Matthew Sharp
Law Office of Matthew L. Sharp

Top of the Line

Patty Pauletto
KG Walters Construction
Patty Pauletto
KG Walters Construction

“Very Responsive To Any Need I Have.”

Sandy Stamates
Executive Director
NAMI Northern Nevada
Sandy Stamates
Executive Director
NAMI Northern Nevada

“Lockwood Moore Understands That My Profession Runs On Deadlines.”
Carl M. Hebert
Attorney at Law
Carl M. Hebert
Attorney at Law
“Hassles With Printer Issues Are Virtually Eliminated.”

Reid Wilson - Manager of
Manufacturing Engineering
Hamilton Company
Reid Wilson - Manager of
Manufacturing Engineering
Hamilton Company

Lockwood Moore is always there when we need them
Whether we need service, technical support, a rental or the purchase of a new machine they have us covered! For anyone who is on the fence about choosing Lockwood Moore—DO IT!

Shelby Cooper
Colorado TBC
Shelby Cooper
Colorado TBC

They simply do as they say!
Roy Walker
R Construction
Roy Walker
R Construction
“Meeting Expectations”
Michael Dorn
Hamilton Company
Michael Dorn
Hamilton Company
“If You Want A PARTNER Who Takes The Time To Understand Your Needs Call Lockwood Moore.”
Robert J. Leonard
University Health Systems
Robert J. Leonard
University Health Systems
We depend on our office technology to be up and running at all times. Lockwood Moore has made sure this happens.
Thank you and your staff for responding to any request we have. We have used other vendors in the past and Lockwood Moore has proven to be the best. We would recommend Lockwood Moore to anyone that wants to work with a friendly and knowledgeable staff, exceptional service technicians and a great bookkeeping team.
We make every effort to provide our staff with the most up to date technology to produce our programs for Judges throughout the country and we depend on our office technology to be up and running at all times. Lockwood Moore has made sure this happens.
Thank you for your help and we look forward to working with Lockwood Moore for many years to come.

Kimberly Christopherson, Logistics Specialist
The National Judicial College
Kimberly Christopherson, Logistics Specialist
The National Judicial College

I like doing business with Lockwood Moore
Mark Mausert, Attorney at Law
Mark Mausert, Attorney at Law
“Lockwood Moore Will Help You Find The Right Copier And Make It Easy And Seamless.”
Janet Mourning
Tedesco Pacific Construction, Inc.
Janet Mourning
Tedesco Pacific Construction, Inc.
Patient, Knowledgeable and Good Humored
Jennifer Adams
Neil Adams Construction Inc.
Jennifer Adams
Neil Adams Construction Inc.
We’ve had a wonderful experience with Lockwood Moore

Michelle Rector, Executive Director
Seniors in Service
Michelle Rector, Executive Director
Seniors in Service
